As I mentioned yesterday…I was suffering from sticker shock at the price of my race tickets (not that it stopped me from buying tickets). What that didn’t tell you? Was that I actually purchased my tickets for the race back in August..and have the actual tickets tucked safely in a book at home (that sounds weird I know- but I do that with important things like tickets to events- tuck them into a specific book in my room- so that I won’t place them on my desk and lose them in a paper tower).
However- my springing for garage passes for the same day didn’t happen until the beginning of September. So they were ordered separately. I seemed to get the race tickets rather quickly after ordering them..and was getting slightly nervous about the fact that I ordered up garage passes and hadn’t gotten them yet. So I logged into my account at LVMS and emailed the customer service people.
A represented emailed me back in a timely manner, explaining that they would be mailed out in November and that they should I only ordered Garage passes for Friday and that they assumed I already had tickets for the race. Yes…did you catch that. The email said FRIDAY garage passes. And I only ordered tickets for SUNDAY. Could I have made that glaring of an error. Shit. I looked up my receipt…and it didn’t mention WHAT day the garage passes were for- only the convenience fee and the Nascar Service Charge fee…and then my total. Odd. So I emailed back. Then looked online to see how much friday tickets were (expecting that since it is only practice and qualifying they should be fairly cheap…and tada…they were cheap). So I figured worse comes to worse I will just buy friday tickets too (by the time this is all over? I should have just sprung for weekend passes).
I called BFM to tell her there was some sorta screw up somewhere…and that I might have gotten us garage passes for the wrong day…but I could fix it buy getting us tickets for that day too because they are fairly cheap. After we discussed it we thought it might actually be better to have garage passes for Friday since there would be more action in the garage area on that day then on race day…plus you know…we would want to watch the race on race day! So instead of email all this information back to Las Vegas motorspeedway I called them.
I spoke with a very nice man at the box office, who told me his name but I don’t remember what it is (I think it might have been Paul?). Anyway…first I gave him my account number and asked him which day I had garage passes for. He looked and told me Sunday. So then I asked him if there was anyway to change them to Friday or was it too late? He checked for me and told me that he personally couldn’t do it because there was a cost difference (of $40.00) for the garage passes from one day to the next- but that he might be able to work it out. So he put me on hold….coming back on to tell me he was trying to move things around and to be patient (which I was…I totally appreciated everything he was doing!). So he finally came back and and verified that I wanted garage passes for Friday and not Sunday. And I told him yes if that was possible because I was planning on buying tickets for Friday. Then somehow he got mixed up and thought this was for the NHRA Drag races in October…and then after a couple of minutes of more confusion because I tried to tell him the date was Jan 31st when I meant Feb 29th (I felt really badly confusing the guy). So what he did is he switched my garage passes to Friday…and then I put the $40.00 credit towards the tickets for Friday so it all got worked out in the end.
So now I am going to Friday which is qualifying (yey!) and Sunday….(but not Saturday). And I should have garage access for Friday…and I am still really excited about going!!! And I have a great appreciation for LVMS and their box office staff who went out of their way to make sure I got what I wanted!!!